At Bookmylenses.com, we believe that customer satisfaction is a very important. Therefore, we give assistance for all products bought at our site.
When is refund possible?
If you receive a product which is not as per the details given ordered by you, you will be eligible for a refund. Refund is applicable in the following cases:
You are completely secured. Bookmylenses offers a 7 day return guarantee for all such items.
When is refund not possible?
However, for some products, the sale is a final sale and the merchant does not accept any return. Some healthcare products, customized products, cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product: