Information

Privacy Policy

  1. 7-Day Return
  2. We get it picked
  3. You ship and we refund

At Bookmylenses.com, we believe that customer satisfaction is a very important. Therefore, we give assistance for all products bought at our site.

When is refund possible?
If you receive a product which is not as per the details given ordered by you, you will be eligible for a refund. Refund is applicable in the following cases:

  • Wrong colour
  • Wrong size
  • Wrong quantity
  • Defective
  • Damaged
  • Significantly different from the description given by the merchant

You are completely secured. Bookmylenses offers a 7 day return guarantee for all such items.

When is refund not possible?
However, for some products, the sale is a final sale and the merchant does not accept any return. Some healthcare products, customized products, cannot be returned due to health & hygiene reasons.

We will also not be able to accept the return if product:

  • Is used/worn or altered
  • Is physically damaged the box or the content
  • Is returned without original packaging and accessories
  • Serial Number is tampered

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